| What web browsers does Surfulater
work with? |
| Mozilla Firefox 2.0 and later, Internet Explorer 6 and 7 and IE
based browsers such as Maxthon. Instructions for using Opera
with Surfulater can be found here. |
| |
| What are the Operating System
and Hardware requirements? |
| Windows 2000, XP, 2003, Vista or later. Minimum hardware: 256M
RAM, 500Mhz, Pentium 3, 10MBytes Free disk space. |
| |
| How much does it cost? |
| Only $US79 with early bird discounts and multiple installations. |
| |
| Do your offer a Money back Guarantee? |
| Yes, we offer a 30-day unconditional money back guarantee. |
| |
| Can I install my one Surfulater
license on my home and work PC? |
| Yes. As of version 3.0, you can install Surfulater on up to five
simultaneous computers for the same user, for example your home
computer, work computer and laptop. However, you may not install
it for different users on different computers. Additionally, multiple
installations using the same license will soon synchronize between
each other, so sharing a license between people is, well, a really
bad idea. |
| |
| What is your upgrade policy? |
| All updates to the current version number are free, while major
upgrades are provided at a 50% discount for existing users. For
example, if you bought 2.0, every 2.x update will be free for you.
Additionally, 3.0 will be available at 50% off. Finally, anyone
who bought a version within 90 calendar days of the release of another
major version will receive a free upgrade. For example, if you bought
2.0 on January 20th, and 3.0 is released on February 28th, you will
receive 3.0 for free. |
| |
| Can I restart my free
trial period? |
Yes of course. We want to give you every opportunity to fully
evaluate Surfulater. Simply UnInstall Surfulater and delete the
My Documents\My Surfulater folder. Next use Start|Run|Regedit,
and go to: HKEY_CURRENT_USER\Software\Soft As It Gets\Surfulater
and delete this key. Then install the latest Surfulater release
and your free trial will start over. |
| |
| Can Surfulater save complete web pages? |
| Yes it can. Better still it can save selected text and images
from pages which saves considerable disk space and is often more
useful. Note also that Surfulater compresses Web pages and removes
duplicate information to minimize use of disk space. |
| |
| Can I use Surfulater as a Personal Information Manager
(PIM) ? |
| Yes; It does much more than just save web content. Surfulater
comes with a variety of templates including Contacts, Music Catalogue,
To Do List etc. And you can even create your own article templates.
Add in easy content editing, clipboard capture, good information
management capabilities and fast full text search and PIM tasks
are a breeze. |
| |
| Can I create and open multiple knowledge bases? |
| Yes, as many as you want. Note that this capability is only available
when you purchase Surfulater, and is not in the Free Trial. |
| |
| How do I move my knowledge base(s) between multiple
computers? |
| Your knowledge bases are easily transported between multiple computers.
The short form is, copy the three knowledge base files from one
computer to the other. For detailed descriptions, open the Help
from within Surfulater, and read the topics "Working with files"
and "Backing up my knowledge base". |
| |
| Why can't I see Surfulater on the Internet Explorer
Context Menu? |
|
First ensure all copies of IE are closed or restarted after installing
Surfulater.
IE6 has a limit to the number of items it will display on its
right click context menu. Some applications add too many items
to this menu, which prevents Surfulater's menu items from appearing.
You can check this by using Start|Run|Regedit and going to:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt
If there are more than around 17 items listed you will most likely
have a problem. Either UnInstall programs you no longer need,
or try Deleting some registry entries from the context menu. You
need to restart IE to see the result of any changes.
Note that Firefox does not have this problem.
|
| |
| How can I find out what is planned and what are
the current known problems with Surfulater? |
|
You will find the following topics in the Surfulater Help:
Future plans
Known problems
Our Blog
is also a good resource into all things Surfulater.
|
| |
| Can Surfulater make a cup of tea? |
| No, but it can make you wiser over a cup of tea. |
| |
| How can I make suggestions for the product? |
| You are our favourite type of customer! We have been developing
commercial software for over 18 years and have an enviable track
record in meeting and exceeding our customers' needs and expectations.
More importantly, we really believe that you know what you need
much better than we do. The best way to make suggestions is to go
to the forum from the Support
page, and then drop a suggestion in the "Suggestion Box"
topic. We want all of our customers to see and respond to your suggestions.
Feeling a little private? No worries, just send us a private suggestion
on the Support
page. |
| |
| How do I get support and report problems? |
| Please use our forums
or see the Contact page
for e-mail details. |
